Confirmation
When we receive your order there will automatically be sent an order confirmation by email. Please save the order confirmation to have on hand if you contact customer service. If you do not receive confirmation by email you have probably entered the wrong email address when you have placed your order.

Cancel or change your orders
Contact our customer service immediately order@neulash.li  if you want to change your order, please specify the order number for the orderchange to be effective. The order can still be canceled if it has not already been forwarded from our warehouse. Unclaimed products will be charged at 18 euros.

Delivery times, Shipping and Costs
Orders placed before 12:00 are shipped the same day and delivered within 2-5 work days.When ordering from Europe the shipping is free. Nowadays, we send all package to a delivery location near you. Packages are if possible deliverd into your mailbox / mail drop. If it does not fit the postman makes an effort to reach you at the indicated address. If the package is unsucessfully deliverd it will be avalible at you closest delivery location. You will receive notification by text or email.

Contact our customer service if you have not received a text or a notice to pick up your package.

If an item is out of stock you will be informed via email and will also be able to cancel the purchase at no cost.

Complaints
We guarantee that every package are examined before it is sent to the customer.
For warranty instructions please contact our customer service. For approved claims you will be replaced you for return shipping.
If you received the wrong item, we ask you to contact our customer service for further handling of the case.

Repayments
We will refund all approved returns within 14 days.

Right of withdrawal
As a costumer you have the right to cancel a purchase within 14 days, with a receipt. To use your rights please contact our customer service for further handling of your case. To use the right of withdrawal, you must return the item with unbroken seals. When using the right of withdrawal to get the return payment you are responsible for the shipment until we receive it. You should always ask for a receipt from the post agent to show that the goods are sent in return. 

Processing of personal data
When you shop at neuLashs website we storeage some specified information. You may at any time request
• excerpts of recorded data
• that data is changed
• that data erased 

Ordering from other countries
We deliver to the EU and Norway.

Security

We use SSL (Secure Socket Layer), a protocol for secure, encrypted transmission of data over the internet (or other networks)